Pacific Enterprise Bank
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Security Center

Fighting fraud requires a partnership. We are strongly committed to your security.


Actions you should consider taking to keep your information secure:

  • Implement dual custody. Cash Management customers should adopt dual authorization and/or transaction-based authentication procedures for financial transfers and self-administration services. Dual authorization requires a second level of approval to release financial transfer transactions and make changes to user profiles. It has proven to be an important and effective fraud deterrent.
  • Monitor online accounts regularly. Actively monitor and reconcile your accounts and alerts to help detect suspicious activity. Immediately contact a Pacific Enterprise Bank representative if you notice anything out of the ordinary.
  • Implement a layered security approach. Cash Management customers should use a combination of strategies. If one is compromised, there is still the protection of other safeguards. Frequently change your access passwords to protect accounts and functions from unauthorized use.
  • Be cautious. Protect your login information (passwords, out-of-band security, and PINs). Set limits and controls for user access to your computer systems. Always remember to logout after your session.
  • Be mindful of what you download, install, and click. Implement usage procedures to avoid infection by malicious software; control website permissions; monitor the connection of devices (e.g. flash drives) to your computers; control what documents, email attachments, programs, and other files are being opened or installed on your computers; and limit the number of computers used for online banking.
  • Reduce common threats. All employees should be careful when using social media websites and applications, especially employees with access to your company’s confidential financial information. Only allow cash management services to be accessed from a secure location on your premises.
  • Update anti-virus programs. Employ up-to-date security software and software patches. Ensure that your company’s firewalls, servers, client applications, and systems are updated with all vendor-recommended patches.
  • Install browser protection software.


This is not a complete listing of the internal security controls that you may need. You are responsible for determining and implementing the necessary controls to prevent security breaches and internal security losses. We do not warrant that any or all of the above recommendations will prevent a security breach, but we recommend adopting any additional recommendations we may make to help ensure your safe use of our services.

12 Ways to Protect Your Mobile Device From Hackers

WASHINGTON — As more and more consumers rely on their mobile devices to bank, browse and shop on the internet, it is extremely important that they exercise certain measures to protect their devices from online threats. In recognition of National Cybersecurity Awareness Month, the American Bankers Association is recommending 12 tips to help consumers safeguard their data and protect their mobile devices from fraudsters. Please click here for the 12 tips.



How to Report Fraud


Place a "Fraud Alert" on your credit reports, and review the reports carefully.

  • TransUnion: (800) 680-7289
  • Equifax: (800) 525-6285
  • Experian: (888) 397-3742


Close accounts.

  • Call the security or fraud departments of each company where an account was opened or changed without your okay.  Follow up in writing, with copies of supporting documents.
  • For further guidance visit to support your written statement.
  • Ask for verification that the disputed account has been closed and the fraudulent debts discharged.
  • Keep copies of documents and records of your conversations about the theft.


File a police report.

  • File a report with law enforcement officials to help you with creditors who may want proof of the crime.


Report the theft to the Federal Trade Commission.

  • Your report helps law enforcement officials across the country in their investigations.
  • Online:
  • By phone: (877) 438-4338
  • By mail: Identity Theft Clearinghouse, Federal Trade Commission, Washington, DC 20580







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